**Return Policy**
At The Creative Project, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return process.
**1. Returns Eligibility:**
– You may return your purchase within 30 days from the date of delivery.
– The item must be in its original condition, unworn, and with all tags attached.
– Personalized or custom-made items are not eligible for return unless there is a defect or error in the customization.
**2. How to Initiate a Return:**
– Contact our customer support team at the.creative.prjct@gmail.com to request a Return Authorization.
– Clearly state the reason for the return and provide your order number.
**3. Return Shipping:**
– The customer is responsible for return shipping costs, except in the case of a defect or error on our part.
– We recommend using a trackable shipping service to ensure your return is received.
**4. Refunds:**
– Refunds will be issued within 5-10 business days of receiving the returned item.
– The refund will be processed to the original payment method used for the purchase.
**5. Exchanges:**
– If you would like to exchange an item, please follow the return process and place a new order for the desired item.
**6. Contact Us:**
– If you have any questions or need further assistance, feel free to reach out to our customer support team at the.creative.prjct@gmail.com .
Please note that our return policy is subject to change, and any updates will be posted on our website. We appreciate your business and look forward to serving you.